Support — Hytraxx

Contact

For help with Hytraxx, email admin@simonbmarshall.co.uk and we'll get back to you as soon as possible.

Frequently Asked Questions

How do I start a race on Apple Watch?

Open Hytraxx on your Apple Watch, choose Race or Sim, select your category, then tap Start (or use the Action Button on Apple Watch Ultra). The app guides you through each run, station, and RoxZone transition in order.

How do I start a race on Garmin?

Install Hytraxx from the Connect IQ Store on your watch, then pair it under Settings → Garmin Connect in the iPhone app. On the watch, choose your category and race options, then press the physical button (or tap the screen, if you've enabled Screen Tap) to start and advance through each run and station.

Can I use Hytraxx at an official HYROX event?

Yes. Use Race mode for official events and Sim mode for practice runs or gym simulations. Both track the same splits — every run, every station, and every RoxZone transition.

Does Hytraxx track RoxZone transitions?

Yes, if you enable it before starting. Hytraxx times the transition both entering and leaving each station. Most venues don't time a transition after the final station (Wall Balls), so that's off by default — there's a separate toggle if your venue does.

Does Hytraxx track heart rate and calories?

Yes, when tracked on Apple Watch or a compatible Garmin watch — both read live from your watch's own sensors and are saved with the result.

I didn't wear a watch — can I still log a result?

Yes. Use the Log Result tab on your iPhone to manually add a race or sim — category, date, and total time. Live tracking always happens on a watch; the phone itself is never used to track a race in progress.

How does the Leaderboard work?

From any past result, tap Share to Leaderboard to publish your time under a display name of your choosing — never your real name or Apple ID. You can remove it again at any time, and you can report another entry if it looks wrong or abusive.

Why does the app request Health access?

Hytraxx saves your completed races and sims as workouts in Apple Health, including heart rate and calories. This is optional — the app works without it — but granting access means your HYROX races will appear in your Health activity history.

How do I delete my data?

Delete the app from your iPhone to remove all local data. If you've shared any results to the Leaderboard, remove them individually first using Remove from Leaderboard — deleting the app does not remove already-published Leaderboard entries. To also remove Health data written by the app, go to Health → Browse → [data type] → Show All Data and delete entries tagged as sourced from Hytraxx.

The app is not available in my country. Can I still download it?

Availability is set per App Store region. Contact us if you'd like to see Hytraxx available in your region.